Refund policy

Thank you for shopping at our online store. We appreciate your business and hope you are satisfied with your purchase. However, if you are not completely satisfied with your purchase, please read our refund policy carefully to determine your rights.

Eligibility for a refund

We do not offer refunds for change of mind. If you are not satisfied with your purchase, you may be eligible for a refund if the following conditions are met:

• The item was defective or damaged upon receipt
• The item did not match the description on our website
• The item did not perform as advertised

In order to be eligible for a refund, you must contact us within 14 days of receiving the item and provide a detailed explanation of the issue. We will review your request and determine if a refund is appropriate.

Exceptions to the refund policy

There are a few exceptions to our refund policy. We do not offer refunds for:

• Digital products (such as downloadable software or ebooks)
• Custom-made or personalized items
• Gift cards

How to request a refund

To request a refund, please contact us by email at [insert email address] or by phone at 1300 886 132. Please include your order number and a detailed explanation of the issue. We will review your request and respond within 3 business days.

If your refund request is approved, we will provide instructions on how to return the item(s) to us. Please note that you are responsible for the cost of shipping the item back to us.

Processing of refunds

We will process your refund within 3 business days of receiving the returned item(s). Refunds will be issued to the original method of payment. Please note that it may take 3-5 business days for the refund to appear on your statement, depending on your bank or credit card issuer.

If you have any questions or concerns about our refund policy, please don't hesitate to contact us.